Shipping policy
Shipping
Hi there—thanks so much for being here. Every order is packed with care, and I do my best to get your yarn out to you quickly and safely.
Processing Time
Orders are typically processed within 2–4 business days. During busier times (such as shop updates or launches), processing may take a bit longer.
Shipping Rates
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Flat rate shipping: $7 within the U.S.
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Free shipping on orders over $75
Shipping is calculated at checkout for all other locations.
Shipping Method
Orders are shipped via USPS or UPS, depending on the most efficient option. You will receive a tracking number once your order ships.
Delivery Times
Delivery times vary based on location and carrier, but most U.S. orders arrive within 3–7 business days after shipping.
Lost or Delayed Packages
Once your order has been shipped, it is in the hands of the carrier. If your package is delayed or appears lost, please reach out and I’ll do my best to help you track it down.
Incorrect Addresses
Please double-check your shipping address at checkout. Orders returned due to incorrect or incomplete addresses may require additional shipping charges to be resent.
If you have any questions about your order, feel free to reach out at jen@spinningbirdstudio.com —I’m always happy to help.
